Terms of service

Read the following terms before proceeding further and utilising the products and services provided by Cellular Cosmetics. The following terms along with all other policies such as the Privacy Policy and refund policy and other customer service policies, govern the use of Cellular Cosmetics. By browsing the site or placing an order, you agree to be bound by the conditions listed below as amended from time to time. Orders can only be placed with Cellular Cosmetics by persons with capacity to contract, who are over the age of 18.

 

REVIEW OF TERMS AND CONDITIONS 

These terms and conditions are subject to change from time to time without notice. Each order will be governed by the policies in force upon the date of that transaction.

     

    Custom Formulation / Reverse Product Engineering Service

    • The standard development timeline is approximately 2 to 4 weeks. However, the customer acknowledges that this may be extended due to ingredient availability, formulation complexity, or other external factors outside of Cellular Cosmetics' control.

    • 100% payment in full is required before the commencement of any Custom Formulation or Reverse Product Engineering service.

    • Cellular Cosmetics reserves the right to invoice up to 20% over the quoted service cost to cover unexpected development or material costs.

    • If at any point Cellular Cosmetics deems the desired formulation unattainable or unviable, we reserve the right to terminate the service.

    • Upon completion or termination of the service, all raw materials, intermediate formulations, and remaining samples remain the property of Cellular Cosmetics.

    • It is at the sole discretion of Cellular Cosmetics to determine whether the final product meets the original brief or expectations based on the customer’s initial request. We are not obligated to continue development once the project is deemed complete by our team.

    • Customers are entitled to three (3) rounds of sampling, which includes:

      • The initial sampling round plus two revision rounds.. Alterations during Rounds 2 & 3 are complimentary only if no new ingredients need to be sourced and no significant formulation or process changes are required.

        Across these three rounds combined, the total number of sample units supplied is capped at the custom formulation fee divided by $30 AUD, rounded down (minimum 3 units). The customer may decide how these units are distributed across the three rounds, subject to practical manufacturing minimums.


    • Additional rounds beyond Round 3 will be quoted on a case-by-case basis, typically ranging from 250% to 500% of the final per-unit cost depending on complexity and material needs. No additional sample work will commence until the customer has accepted the written quote.

    • The number of free sample units provided during the first three rounds is limited. The maximum number of units is calculated by dividing the custom formulation fee by 30.

      • Example: If the service fee is $90, the customer is entitled to three (3) sample units across all rounds.

    • Additional charges will apply to any samples that require:

      • Significant changes to packaging

      • New or custom ingredients

      • Modified or complex manufacturing methodology

    • Intellectual Property (IP) Ownership:

      • All formulations developed by Cellular Cosmetics as part of this service remain the sole property of Cellular Cosmetics, unless otherwise agreed in writing. 

      • Customers may be granted exclusive purchasing rights to the final custom product (see below), but not ownership of the formula.

      • See 'Intellectual Property' & 'Customer-Supplied Formulas - IP & Usage' clauses below for additional relevant information.

    • Exclusive Purchasing Rights:

      • Upon first order of the custom product at the required MOQ, the customer is granted exclusive purchasing rights to that specific formula.

      • Cellular Cosmetics will not manufacture or sell the exact same formula to other clients during the exclusivity period.

      • Exclusivity will expire if no reorders are placed for a period of 18 consecutive months. 

      • If the customer later requests alterations to their custom product, they will gain exclusive rights to the newest version of the product and automatically forfeit exclusivity over any earlier versions.

    • If customers requests the use of preservatives other than Cellular Cosmetics standard Phenoxyethanol & Ethylhexylglycerin preservative combination, the customer acknowledges the use of natural or otherwise weak preservative systems in cosmetic formulations carries an inherently higher risk of microbial spoilage, instability, and potential adverse reactions compared to industry-standard preservative systems. While Cellular Cosmetics will formulate the product in accordance with good manufacturing practices, the Client accepts full responsibility for the selection of the preservative system.

      Accordingly:

      1. No Liability for Spoilage or Contamination: Cellular Cosmetics shall not be held liable, under any circumstances, for spoilage, microbial contamination, reduced shelf life, or any product degradation that may occur as a result of the chosen preservative system;
      2. No Liability for Adverse Reactions: Cellular Cosmetics shall not be held liable for any adverse reactions, sensitivities, allergic responses, or other health effects, whether direct or indirect, arising from the use of the natural preservative system;
      3. Client Assumption of Risk: The Client expressly assumes all risks associated with the use of the selected preservative system and releases Cellular Cosmetics from any claims, damages, losses, or liabilities, including but not limited to consumer complaints, product recalls, or regulatory actions, that may result from the preservative choice.

     

    PAYMENT

    Cellular Cosmetics reserves the right to refrain from shipping goods until the full payment (100%) for the respective goods has been received. 

    For all customers & orders, Cellular Cosmetics reserves the right to one hundred percent (100%) paid in full before production of goods and the goods leaving the Cellular Cosmetics premises. Please discuss alternative arrangements with Cellular Cosmetics if required.

    PAYMENT METHODS

    All orders placed with Cellular Cosmetics must be paid in full prior to shipping.

    We accept Visa, MasterCard and direct bank deposit.

    Orders exceeding over $1000 (AUD) are required to use the direct bank deposit method.

    RESERVATION OF TITLE

    Ownership of Goods provided by Cellular Cosmetics remains with Cellular Cosmetics until full payment of the Invoice Price is made by the Customer and has been received.

    ADVICE & INFORMATION FROM CELLULAR COSMETICS

    Any advice, recommendations, information, technical assistance or formulation services provided by Cellular Cosmetics staff or contained within this website is of a general nature, good faith and is not intended to replace professional advice. While all efforts are made by Cellular Cosmetics to ensure that all information is correct, we take no responsibility for any loss or damage arising from its use. The Customer acknowledges that it has not relied upon such Advices and that the Customer has had adequate time to take and rely either on its own advice or alternative advice.

     

    COPYRIGHT

    All content on this site, including text, icons, graphics, etc. are the property of Cellular Cosmetics or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

     

    WARRANTY AS TO QUALITY

    Cellular Cosmetics ensures that the goods supplied will be of a merchantable quality. However, any liability arising out of or in respect of the supply, re-supply or use of the goods after being altered or changed is expressly excluded, including but not limited to loss of profits or consequential loss.


      PET, STABILITY TESTING AND RISKS

      • Cellular Cosmetics does not conduct PET testing on products it produces. Cellular Cosmetics provides shelf life estimates which are not based off specific PET testing for the respective products. This information is provided as good faith and is believed to be correct by Cellular Cosmetics. 
      • If customers require PET testing to be conducted on products please contact Cellular Cosmetics for further information. Additional costs may apply.
      • Cellular Cosmetics conducts routine stability testing for all of our products. Parameters that are tested include colour change, odour analysis, pH value, viscosity/texture, emulsion stability, product weight loss tests, and packaging leak tests over set periods of times. These tests can be conducted for varied amount of times and conditions (temperature, humidity & light conditions). If you require specific stability tests please contact Cellular Cosmetics to make necessary arrangements. Additional costs may apply.

      GOODS IN OWNERSHIP OF CELLULAR COSMETICS

      • Should Cellular Cosmetics receive packaging, materials and/or goods supplied by the Customer for any purpose relating to the use of the Goods, all such materials and/or goods are provided at the risk of the Customer, and Cellular Cosmetics will not be liable for any loss or damage to any of the said packaging, materials and/or goods whilst in the custody and/or control of Cellular Cosmetics.
      • Cellular Cosmetics will take all reasonable care but the customer acknowledges that Cellular Cosmetics is not liable to loss or damage of the goods in possession.

      LABELS

      • If you intend to design and produce your own labels for Cellular Cosmetics products under your own name or brand for resale or retail purposes:

        • You must consult accc.gov.au and any other relevant regulatory authorities for labelling requirements.

        • Cellular Cosmetics will not be responsible for any loss, liability, or product recall resulting from labelling errors made by the customer.

      • If you provide your own packaging and/or labels:

        • You are responsible for ensuring they are compliant with all applicable regulations.

        • Cellular Cosmetics accepts no liability for non-compliant or inaccurate packaging or labelling supplied by the customer.

      • By submitting any label design, image, logo, or illustration to Cellular Cosmetics:

        • You confirm that you own the rights to that material and are authorised to use it.

      • Cellular Cosmetics reserves the right to:

        • Modify or adjust customer-submitted label designs before printing or application, without prior notice or consent, to ensure compliance or production compatibility.

      • If you supply custom packaging:

        • You must ensure it is fit-for-purpose and suitable for the intended cosmetic formulation.

        • Cellular Cosmetics will not be liable for any loss, damage, or product recall resulting from the use of faulty or incompatible packaging.

      • Customers who do not adhere to the label template provided by Cellular Cosmetics—containing mandatory information required for compliance with applicable cosmetic regulations—acknowledge and accept full responsibility for the labelling of their products. By deviating from our prescribed template, you confirm that: (a) you are either supplying your product in external packaging (e.g., a box) that includes all required regulatory information; or (b) you are selling in a market where such details are not required on the immediate product label. 
        • Cellular Cosmetics assumes no liability for any legal, regulatory, or consumer issues that arise due to incomplete or non-compliant labelling resulting from the customer’s failure to follow our labelling template. It is the customer’s sole responsibility to ensure that their product labels meet all legal requirements in the regions in which the products are marketed and sold.


      PRODUCT INFORMATION

      • Customers must ensure they use the most up-to-date product information listed on our website for each product, including:

        • Ingredient lists

        • Usage instructions

        • Compliance and regulatory guidance

      • Cellular Cosmetics may update product information and formulations at any time without notice.

      • Customers are responsible for checking the current information every time a new order is placed.

      • Cellular Cosmetics will not be held responsible for any issues arising from the use of outdated product information.

       

      DISCLAIMER

      1. Cellular Cosmetics maintains product liability insurance which covers all goods & services purchased by the customer. If the customer does not abide to any other the terms within these Terms & Conditions  the customer becomes sole owner of the product and therefore all liability claims are their responsibility.

      2. Cellular Cosmetics is responsible for ensuring that all products are manufactured in compliance with the current Good Manufacturing Practices.
      3. Before use: Customers should always refer to the ingredients label as affixed to each product OR the Material Safety Data Sheet / Specification Sheet. Customers must utilise their judgment in determining the  appropriateness of a product for a particular purpose.
      4. As the ordinary or otherwise use(s) of products is outside the control of Cellular Cosmetics, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Cellular Cosmetics expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Cellular cosmetics as to the fitness for any use. The liability of Cellular Cosmetics is limited to the value of the goods and does not include any consequential losses.
      5. Cellular Cosmetics shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
      6. All images contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. Cellular Cosmetics attempts to accurately depict all products through the use of various images and illustrations but can't guarantee products will appear as they do on the website. Cellular Cosmetics will not be held liable for damages, costs or anything of the like due to discrepencies between images on our website and actual products. If you have any questions with regard to how products physically appear or how they are packaged or labelled, please contact Cellular Cosmetics.
      7. Cellular Cosmetics endeavours to have information such as ingredient lists, packaging dimensions and expiry dates contained within the website and other official platforms to be as accurate as possible, despite this, due to technical errors, typological errors and out of date information, information contained within the website and other official platforms are prone to errors and being incorrect. For the avoidance of doubt, should instead contact Cellular Cosmetics via email (admin@cellular-cosmetics.com) in order to obtain correct and up to date information regarding ingredient lists, packaging dimensions, expiry dates and other information. Customers acknowledge they have not solely relied on information contained within the website and other official platforms and understand actual products may differ in ingredients, physical dimensions and expiry dates which are stated on the website and other official platforms.
      8. Cellular Cosmetics reserves the right to substitute alternate ingredients/raw materials in the manufacture of its products to maintain supply to its customers.

      9. Cellular Cosmetics suggests that customers purchase their own product liability coverage to further insure and protect themselves. Upon purchase of goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.

        Pricing Adjustment and Order Termination Rights

        Cellular Cosmetics reserves the right to revise or increase unit pricing, decline or close any order, or issue a refund (partial or full) at our discretion if an order is delayed or materially impacted by external or internal factors including, but not limited to: ingredient spoilage or obsolescence, packaging supply delays, discontinued raw materials, expired shelf-life, regulatory changes, manufacturing constraints, or any circumstance where the originally quoted inputs can no longer be supplied as initially costed or within the originally estimated timeframes. Any revised pricing, proposed amendments, or refunds will be communicated directly to the customer, and the customer acknowledges that this clause supersedes any prior quotations where conditions have materially changed.

       

      DISCLAIMER OF CHEMICALS

      Products should only be handled by licensed and qualified professionals. The products produced by Cellular Cosmetics are cosmetics, and must not be re-labelled or branded as a food, drugs or any other class.


      ORDERS & QUOTES

      Any quotation given by Cellular Cosmetics lapses if not accepted by the Purchaser/customer within 7 days of its issue date of issue is voided and the customer will be required to obtain an updated quote. If customers are to pay outdated/old invoices Cellular Cosmetics reserves the right to refund the amount paid by the customer or send an additional invoice to the customer with the required gap payment. If the gap payment is not received by 7 days after the additional invoice has been sent, the paid amount by the customer will be refunded. 

       

      COMPLIANCE WITH LAWS AND STANDARDS

      The customer must comply with all relevant laws and standards relating to the use of the Goods. Cellular Cosmetics will not be held liable for the incorrect use of products by the customer. 

      By purchasing and using Cellular Cosmetics goods, customers acknowledge and agree that they are solely responsible for complying with all applicable local, regional, state & federal cosmetic laws, guidelines, regulations, and legislations in the region they sell the goods through their website, e-commerce listing & catalogue which may pertain to the supply, sale, and use of the purchased cosmetic product. Cellular Cosmetics shall not be held liable for any damages, losses, product recalls due to violations of such laws, guidelines, regulations, and legislations by customers. The customer understands they hold responsibility to comply with relevant laws, guidelines, regulations, and legislations. 

      We strongly recommend that customers visit relevant regulatory organisations and official websites in their region to determine their obligations and stay informed about the latest cosmetic-related laws, guidelines, regulations, and legislations.

      Customers acknowledge that they are deemed the responsible person in relation to the sale of cosmetic goods. Therefore, the customer (responsible person) is required to abide by all relevant requirements involved in the sale of cosmetic goods in their region of sale. Please contact Cellular cosmetics if product documentation is required. 


      INTELLECTUAL PROPERTY

        Any technical information either orally or in writing by Cellular Cosmetics to the customer remains the property (intellectual property) of Cellular Cosmetics and shall be considered absolutely confidential by the Purchaser who shall not use them for any purpose nor sell, transfer or divulge them in any manner to anyone without the prior written consent of Cellular Cosmetics. All formulas, goods, works, methodology and the like that are utilised, shared or produced by Cellular Cosmetics, remains the exclusive intellectual property of Cellular Cosmetics.

        In the event Cellular Cosmetics relinquishes or sells the intellectual property of a formula to a client, the only information to be disclosed to the customer will include the composition & percentage of ingredients of the formula. No information relating to the manufacturing methodology of the products or sourcing of ingredients in the products will be disclosed. 

        Customer-Supplied Formulas – IP & Usage

        • If the customer supplies a complete, validated formula that Cellular Cosmetics manufactures without modification, the customer retains IP in that formula, provided:

          • The formula is unique, complete, and accurate
          • The customer has legal rights to it
          • All applicable NDAs and Cellular Cosmetics terms are fully upheld

           

          The customer acknowledges that in most cases, supplied formulas require modification for manufacturability, ingredient substitution, stability, regulatory compliance, or cost. Where Cellular Cosmetics makes any such modification:

          (a) The modified formula becomes the intellectual property of Cellular Cosmetics.
          (b) The original unmodified formula as supplied by the customer remains the customer's IP, and Cellular Cosmetics will not use it independently of the customer.
          (c) Cellular Cosmetics will identify in writing, before production, whether modifications are required, giving the customer an opportunity to accept the modified-IP outcome or withdraw.

        • Regardless of any IP provided by the customer, if Cellular Cosmetics already possessed knowledge of, or was already manufacturing an identical or similar formula, we reserve the right to:

          • Continue manufacturing and supplying those identical or similar formulas to other clients

          • Do so without breaching confidentiality, NDA terms, or customer exclusivity agreements

        ERRORS & INACCURACIES REGARDING PRODUCTS AND PACKAGING

        In rare instances incorrect information may be present on our website or products which includes typographical errors or inaccuracies. Cellular Cosmetics reserves the right to correct any errors without prior notice. This includes after an order has been placed by a customer.  

        Non-Disclosure of Sensitive Information and Client Relationships

        By engaging in any business relationship with Cellular Cosmetics, both the customer and Cellular Cosmetics agree to maintain strict confidentiality regarding any confidential information disclosed during the course of interactions. This includes, but is not limited to, proprietary formulations, trade secrets, business strategies, and any knowledge or understanding of our business relationship. Both the customer and Cellular Cosmetics are prohibited from disclosing, discussing, or sharing such information with any third party without prior written consent from the other party. This commitment to confidentiality extends beyond the termination of our business relationship and is binding for an indefinite period. Violation of this clause may result in legal action and financial penalties as permitted by applicable laws.

         

        PACKAGING

        The customer acknowledges that they will always check the following:

        1. That the packaging products are technologically suited to the purposes for which the company should intend to employ such products and that they are legally conforming to the requirements;
        2. That they (the customer) is solely responsible for determining the suitability of packaging when the customer supplies their own packaging. 

        Therefore Cellular Cosmetics will accept no complaint referable to the Customers failing to run the two aforementioned checks.

        The customer should,

        1. Test the packaging for leaks and other damage to the packaging.
        2. Ensure that the packaging does not leak over time - Upside down or on its side. 
        3. Ensure the caps/lids are placed tightly on the packaging.
        4. Please note that some ingredients may attack and oxidise the components of the packaging and this might reduce the sealing capability of the packaging over time.
        5.  There are a range of different requirements for head space and overfill. Cellular Cosmetics will make its best efforts to ensure it fills each bottle, jar and any form of packaging to the advertised volume or weight but customers acknowledge that the formula greatly impacts the volume and weight able to be dispensed in the packaging. 

        Customer-Supplied Packaging Disclaimer

        By providing custom and independently sourced packaging (including but not limited to bottles, jars, and other containers) for product filling, the customer acknowledges and agrees to the following terms:

        1. No Assumption of Liability
          Cellular Cosmetics assumes no liability for any issues, damages, or losses arising from the suitability, quality, or functionality of customer-supplied packaging. This includes but is not limited to leakage, contamination, breakage, incompatibility with the product, or any adverse reactions caused by the packaging.

        2. Good Faith Recommendations
          While Cellular Cosmetics may provide recommendations or observations in good faith regarding the suitability of the packaging for specific products, such recommendations are non-binding and do not constitute a warranty or guarantee of compatibility or fitness for purpose.

        3. Customer Responsibility
          The customer is solely responsible for ensuring that the packaging they provide is suitable for the intended product and complies with all relevant regulations, standards, and quality requirements. This includes compatibility with the product’s physical and chemical properties, as well as compliance with applicable laws governing packaging and labeling.

        4. Exclusion of Liability
          Cellular Cosmetics shall not be held liable for:

          • Any product failures or defects directly or indirectly related to customer-supplied packaging.
          • Issues arising from design, materials, or manufacturing defects in the packaging.
          • Any legal, regulatory, or financial consequences related to the use of the provided packaging.
        5. Indemnification

        The customer agrees to indemnify and hold harmless Cellular Cosmetics, its employees, agents, and representatives from any claims, damages, losses, or expenses arising from the use of customer-supplied packaging, including but not limited to claims made by end consumers or third parties.


        PRODUCT RECALLS, WITHDRAWALS & MARKET ACTIONS

        This clause governs all product recalls, voluntary withdrawals, market actions, stop-sale notices, and any equivalent action required by a regulatory authority (collectively, "Recall Events") affecting goods manufactured or supplied by Cellular Cosmetics, including mandatory regulator-ordered recalls (e.g., TGA, ACCC, FDA, MHRA, EU Competent Authorities), voluntary recalls initiated by the customer, and precautionary withdrawals.

        1. Customer Responsibility as Responsible Person

        The customer acknowledges that they are the Responsible Person for goods placed on the market under their brand. The customer is solely responsible for initiating, managing, and executing any Recall Event in their region(s) of sale, including consumer notifications, regulator liaison, retrieval logistics, record-keeping, and reporting obligations.

        2. Allocation of Costs

        The customer bears full financial responsibility for all costs arising from a Recall Event, including but not limited to:

        • Retrieval, transport, quarantine, and storage of affected goods
        • Destruction or disposal of affected goods, including environmentally compliant disposal certification
        • Customer notifications, public announcements, advertising, and regulator filings
        • Refunds, credits, or replacements issued to end consumers or downstream retailers
        • Legal, regulatory, and consultancy fees
        • Internal labour and administrative costs
        • Loss of profit, business interruption, and consequential losses (which are not recoverable from Cellular Cosmetics under any circumstances)

        Cellular Cosmetics' liability is limited strictly to the circumstances set out in Clause 3 below.

        3. Cellular Cosmetics Liability — Manufacturing Defect Only

        Cellular Cosmetics will only accept liability for Recall Event costs where the root cause is conclusively established as a manufacturing defect attributable solely to Cellular Cosmetics. A "manufacturing defect" is strictly limited to a deviation from the agreed formula that occurred during production at Cellular Cosmetics' premises, and excludes any issue arising from customer-supplied ingredients, customer-supplied packaging, customer-supplied formulas, labelling, storage, transport after dispatch, or end-use.

        Where Cellular Cosmetics accepts liability under this clause, its financial responsibility is capped at the invoice value of the affected batch and expressly excludes consequential losses, loss of profit, brand damage, and third-party claims.

        4. Required Proof of Manufacturing Defect

        To establish a manufacturing defect, the customer must provide all of the following:

        (a) Written notice to Cellular Cosmetics within 14 days of the customer becoming aware of the alleged defect;

        (b) Retained, unopened sample units from the affected batch, stored under recommended conditions, with intact batch coding;

        (C) Chain-of-custody documentation for the tested samples;

        (D) Evidence that the affected goods were stored, transported, and handled in accordance with Cellular Cosmetics' recommendations and the product's specification sheet from dispatch onward.

        Cellular Cosmetics reserves the right to conduct its own retained-sample analysis from the same batch. Where Cellular Cosmetics' retained samples test within specification, the manufacturing defect claim is deemed unsubstantiated and full cost responsibility remains with the customer.

        Customers are welcome to arrange an independent third-party laboratory report (NATA-accredited or international equivalent) to identify any specific deviation from the agreed formula at their own cost. In the event the report deviates from the conclusion of Cellular Cosmetics retained-sample analysis, the customer and Cellular Cosmetics will mutually agree on another NATA-accredited laboratory to provide a final conlusion to the matter. The customer will be liable for all NATA-accredited laboratoy testing costs.

        5. Excluded Causes — No Cellular Cosmetics Liability

        Cellular Cosmetics accepts no liability for Recall Events arising from, including but not limited to:

        • Labelling, marketing claims, or regulatory non-compliance under the customer's control (see LABELS clause)
        • Customer-supplied packaging, formulas, or ingredients (see relevant clauses above)
        • Customer-elected preservative systems outside Cellular Cosmetics' standard system (see Custom Formulation clause)
        • Storage, transport, handling, or distribution conditions after dispatch from Cellular Cosmetics' premises
        • Use of outdated product information by the customer (see PRODUCT INFORMATION clause)
        • Tampering, adulteration, or unauthorised reformulation by the customer or third parties
        • Allergic reactions, sensitivities, or adverse events arising from declared ingredients used in accordance with specifications
        • Regulatory changes occurring after dispatch
        • Change-of-mind, commercial dissatisfaction, rebranding, or strategic withdrawal by the customer — none of which constitute a recall event giving rise to any liability on the part of Cellular Cosmetics

        6. Destruction of Goods

        Where affected goods require destruction, the customer bears all destruction costs, including transport to a licensed disposal facility, disposal fees, and the cost of obtaining certificates of destruction. The customer must provide Cellular Cosmetics with copies of all destruction certificates within 30 days of disposal. Goods may not be returned to Cellular Cosmetics' premises for destruction unless expressly agreed in writing in advance.

        7. Cooperation

        Cellular Cosmetics will cooperate in good faith with the customer's recall management, including providing batch records, raw material certificates of analysis, manufacturing logs, and stability data to the extent reasonably necessary, subject to confidentiality and at Cellular Cosmetics' standard consultancy rates where the cause is not attributable to a Cellular Cosmetics manufacturing defect under Clause 3.

        8. Insurance

        Cellular Cosmetics strongly recommends, but does not mandate, that all customers hold their own product liability insurance with recall extension cover appropriate to their market(s) and sales volume. The customer acknowledges that Cellular Cosmetics' product liability insurance is limited in scope and does not extend to customer-led recalls, consequential losses, or claims arising from the excluded causes listed in Clause 5.

        9. Survival

        This clause survives the termination of any business relationship between the customer and Cellular Cosmetics and applies to all goods supplied, regardless of when the Recall Event occurs.