Frequently Asked Questions

Find answers to common questions about our products, services, and manufacturing processes.

Getting Started

  • Decide which pathway suits your brand.

    • If you want custom product development, new formulas and R&D (higher MOQ) visit our 'services' page for more information and send us an enquiry / email.

    • If you want to white label our existing formulations with your own branding (quick start up & low MOQ of 10 units) visit our 'Products & Samples' page

  • MOQs for white label products are 10 units. MOQs for private label/custom formulas starts at 1,000 units.

  • Yes, you can purchase samples of our white label products directly from the product pages on our website.

    For custom projects, samples are provided for approval before any full production run proceeds.

  • We comply with all relevant regulatory requirements including TGA (Australia), FDA (USA), and EU Cosmetics Regulation. We maintain rigorous quality control protocols throughout the entire production process and can provide full documentation and certificates of analysis for all products.

  • Yes, we specialize in clean beauty formulations and can create products that meet natural, organic, vegan, and cruelty-free standards. We work with certified organic ingredients and can help you achieve certifications such as COSMOS, NATRUE, or Leaping Bunny depending on your brand requirements. Our ingredient sourcing network includes suppliers of botanical extracts, plant-based actives, and sustainable raw materials.

  • Yes. We support repeat orders, product extensions, and ongoing manufacturing needs as your brand evolves.

  • Yes, all products are developed at our facility on the Gold Coast, Australia.

Orders & Production

  • White Label products:

    • 1-50 units: approx. 1-4 business days

    • 50-200 units: 4-8 business days

    • 200-500 units: 6-10 business days

    • 500+ units: 12+ business days (please enquire for a more precise estimate)

    For private label and custom products timelines vary based on complexity, regulatory review, ingredient sourcing and packaging lead times. Our actual physical production capacity is up to ~45,000 units per day, however total turnaround is driven more by approvals, artwork and component supply than by filling speed.

  • Yes, we offer comprehensive packaging and labeling services. We can source primary packaging (bottles, jars, tubes, pumps) and secondary packaging (boxes, cartons) according to your specifications, or you can provide your own packaging materials. Our team can also design and print compliant labels that meet all regulatory requirements for your target markets, including ingredient lists, usage instructions, and safety warnings.

  • Yes, we conduct comprehensive product testing including microbiological testing, preservative efficacy testing, stability studies under various conditions, and compatibility testing with packaging materials. We can also arrange third-party testing for specific claims validation, SPF testing, hypoallergenic testing, and dermatological assessments as needed for your product positioning and regulatory requirements.

  • For OEM/ODM contract manufacturing, we can produce up to 45,000 units / day.

  • Yes, discounts automatically apply to bulk orders at check out for our white label products. The following discounts apply on large white label orders:

    • 10% off for orders of 50+ units

    • 20% off for100+ units

    • 30% off for500+ units

    • 40% off for1000+ units or more

    These automatic price reductions ensure better margins for brands that are scaling up.

Shipping & Fulfilment

  • We ship worldwide from our facility in Australia. Shipping costs vary based on order size, weight, destination, and shipping method. We work with major international carriers and freight forwarders to ensure safe and cost-effective delivery. For large orders, we can arrange palletised freight or container shipping via air or sea freight. Detailed shipping quotes are provided with all order proposals.

  • All domestic (Australia) orders are shipped via standard shipping (AU Post). Domestic orders that weigh over 20 kg will be shipped with MyTeamGE.

    International orders are shipped via standard post.

  • Yes, we offer warehousing and order fulfillment services for clients who need ongoing inventory management and distribution support. We can store your empty packaging in our climate-controlled facilities ahead of your upcoming orders.

  • We stand behind the quality of our manufacturing. All products undergo rigorous quality control testing before shipment. If you receive products that do not meet agreed specifications or have manufacturing defects, we will work with you to resolve the issue promptly, which may include replacement, refund or credit. Claims must be reported within 10 days of receipt with supporting documentation and product samples.

White Label & Private Label

  • White label uses pre-developed, production-ready formulas that can be branded quickly (MOQ 10). Private label involves developing a new formula specifically for your brand.

  • Absolutely. Our experienced team of cosmetic chemists and formulators can assist with every stage of product development, from initial concept and ingredient selection to prototype creation, stability testing, and final formulation optimisation. We stay current with the latest ingredient innovations and can help you create products that meet your specific performance, sensory, and market positioning goals.

  • The prices listed on our product pages include everything you need to launch your branded product: formulation / product development, compliant packaging and custom labels.

    No added costs for labelling or compliance work after ordering, transparency is built into our pricing.

  • Yes, we specialize in clean beauty formulations and can create products that meet natural, organic, vegan, and cruelty-free standards. We work with certified organic ingredients and can help you achieve certifications such as COSMOS, NATRUE, or Leaping Bunny depending on your brand requirements. Our ingredient sourcing network includes suppliers of botanical extracts, plant-based actives, and sustainable raw materials.

  • All our white label skin care products have a shelf life of 12 months after opening, assuming proper storage. Store in a cool, dry place out of direct sunlight. Proper packaging integrity also helps maintain efficacy.

Packaging & Labelling

  • Yes. We offer a range of packaging options, for our white label products, including bottles, jars, pumps, droppers, and airless systems. Clients may also supply their own packaging, subject to compatibility checks.

  • We can guide you on label requirements and provide ingredient listings, but final compliance approval remains the responsibility of the brand owner.

  • Yes, we offer comprehensive packaging and labeling services. We can source primary packaging (bottles, jars, tubes, pumps) and secondary packaging (boxes, cartons) according to your specifications, or you can provide your own packaging materials.

  • Prior to adding a product to your cart you will be able to design your labels via the canva label template.

  • Absolutely. We can provide full regulatory support including Product Information Files (PIF), Safety Assessment reports, CPNP notifications for EU markets, and compliance documentation for Australia, USA, and other international markets. Our regulatory team stays current with changing requirements and can guide you through the registration and notification processes for your target markets.

  • Yes, you can use any graphic design software (e.g. Adobe Illustrator, Photoshop, Affinity, etc.) to design your labels. Just ensure your artwork strictly conforms to our label dimension requirements per packaging type.

  • If you prefer, we can supply products without labels or branding, giving you flexibility to apply your own labels later or use custom packaging. Note: compliance with cosmetic labelling laws (ingredient listings, safety, claims etc.) remains your responsibility when applying labels independently.

  • Cellular Cosmetics does not accept labels from customers. If customers choose to use their own labels we can send your products to you unlabeled. This will allow independent label application. Please ensure your labels comply with all necessary guidelines & match label dimensions required for your packaging.

  • Yes, clients may provide their own packaging for us to fill with our formulated skin care products. In some cases we can also provide bulk packaged or bulk product to allow repackaging by you. Custom packaging must meet our material, safety, and regulatory requirements—please contact us with your packaging specs so we can assess feasibility and cost.

    Please enquire for further information. MOQ's may apply.

Compliance & Testing

  • Absolutely. We can provide full regulatory support including Product Information Files (PIF), Safety Assessment reports, CPNP notifications for EU markets, and compliance documentation for Australia, USA, and other international markets. Our regulatory team stays current with changing requirements and can guide you through the registration and notification processes for your target markets.

  • Yes, our products comply with the guidelines and requirements set out by the TGA & FDA.

Pricing & Payments

  • Full payment (100% of the order value) is required for white label orders below 5000 units.

    For orders over 5000 units we typically require 50% deposit upon order confirmation and 50% balance before shipment.

    Established clients with good payment history may qualify for net 30 payment terms.

    We accept bank transfers or credit cards.

    All pricing is in Australian Dollars unless otherwise specified.

Reorders & Scalability

  • Yes. Our manufacturing capabilities are designed to support growth from small runs through to large-scale production. We can produce up to 45,000 units per day.

  • Lead times depend on several factors including product complexity, order volume, and packaging requirements. For private label products with standard packaging, typical lead time is 6 weeks from order confirmation.

Intellectual Property & Confidentiality

  • Yes. All client concepts, formulations, documents, and discussions are treated as strictly confidential. We do not disclose, reuse, or share your ideas with third parties. Where required, we are happy to execute formal Non-Disclosure Agreements (NDAs) prior to commencing any development or discussions.

  • All branding, artwork, logos, and label designs provided by you remain your intellectual property. Any design work created specifically for your brand is owned by you in full once paid for. We do not reuse, resell, or repurpose client branding or artwork for other customers under any circumstances.

Have further questions? Enquire Below