Questions about our products & services?

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Where do I Start?

1. Browse our extensive range of products.

2. Once you have determined the products you would like to purchase, you can either purchase a sample or begin private labelling the product.

3. If you choose to private label the product a minimum order quantity of 5 units is required. Prior to adding the product to your cart you will be required to design your labels and upload the file. This will allow the Cellular Cosmetics team to print your design and attach it to your packaging.

4. Once your order is received the Cellular Cosmetics team will begin formulating your products, labelling them and ship them to you once complete!

What's the minimum order quantity?

The minimum order quantity for custom branded products is 5. There is no minimum order quantity for Sample products.

Who can order from Cellular Cosmetics?

Anyone! Cellular Cosmetics extends its' services to eveyone. No experience or qualifications are required to purchase products from Cellular Cosmetics.

How do I sample the products?

On the product page of your desired product select the 'Sample' option within the branding Selection. Samples will be delivered to you in the packaging you select, with Cellular Cosmetics labels attached to the packaging.

For example, if you are looking to sample the Peptide Eye Cream proceed to the product page, and select the 'Sample' option under the branding tab. Then add the product to the cart and proceed to checkout. 

Samples do not have a MOQ and come in full sized packaging which allows you to test the product & packaging.

Are there discounts for bulk orders?

Yes, discounts automatically apply to bulk orders at check out. The following discounts apply,

10% off orders over 100 units

15% off orders over 200 units

20% off orders over 500 units

35% off orders over 1000 units

What are the time frames for orders?

The time an order takes depends on the order quantity.

1 - 50 units = 1 - 4 Business Days

50 - 200 units = 4 - 8 Business Days

200 - 500 units = 6 - 10 Business Days

500 + units = 12+ Business Days (enquire for specific time frame)

These time frames are estimates. Often the time required for Cellular Cosmetics to complete an order is much sooner than this. These time frames are subject to ingredient availability.

Can I call Cellular Cosmetics?

Yes! The contact number is +61432268774. Alternatively you can contact Cellular Cosmetics via email (admin@cellular-cosmetics.com) or the contact us website page.

Can I change the ingredients in the products?

Yes, you can alter (add or remove) the ingredients in our products. Enquire now!

Can I visit Cellular Cosmetics?

Customers can book in-person meetings at our Gold Coast facility (appointment basis only). Please contact us for further information.

Does Cellular Cosmetics conduct PET & stability testing?

Cellular Cosmetics conducts routine stability testing which includes pH, colour change, odour and viscosity testing. Cellular cosmetics does not conduct PET. If required, PET can be arranged for your products. Please contact us for further information.

What are the payment terms?

100% of the order amount is required prior to the production of the order.

What's included in the pricing?

In relation to the private label products, the price paid includes the product development, packaging, labels & GST. Therefore, no hidden costs will arise during your dealings with Cellular Cosmetics.

What is the shelf life of Cellular Cosmetic products?

The shelf life of all the products is 12 months after opening.

Packaging, Labelling & Design of Products

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How do I design my labels?

Prior to adding a product to your cart you will be able to design your labels from scratch. Watch this video for more information. Labels do not need to be designed when ordering samples.

Can I use software other than Canva to design my labels?

Yes. You can use other software to design your labels. Please ensure the your labels match label dimensions required for your packaging. See below:

Label Dimensions (Height x Width):

  • 50 mL Silver Bottle: 76mm x 102mm
  • 30mL Silver Bottle: 45mm x 102mm 
  • 30mL Glass serum bottle: 35mm x 75 mm
  • 30mL White Bottle: 62mm x 98mm
  • 50mL White Bottle: 52mm x 138mm
  • 100mL Plastic Jar: 23mm x 220mm 
  • 125 mL Bottle: 91 mm x 136 mm
  • 1 L - 20 L Bottles: 105mm x 145mm
  • Eye Lash Serum Bottle: 45mm x 62mm 
  • Face Sheet Mask: 145mm x 105mm - 2 x labels (front & back)
  • 5 mL Lip Balm Tube: 50mm x 45mm 

Can orders be placed without labels?

Yes. If labels are not required, Cellular Cosmetics can ship the products without labels. Please refer to relevant cosmetic labelling guidelines and laws.

Can I provide my own labels?

Yes. Cellular Cosmetics will accept labels from their customers (Fees may apply for labelling of products with customers labels). Please ensure your labels match label dimensions required for your packaging. See below for the dimensions of the labels Cellular Cosmetics use:

Label Dimensions (Height x Width):

  • 50 mL Silver Bottle: 76mm x 102mm
  • 30mL Silver Bottle 45mm x 102mm 
  • 30mL Glass serum bottle: 35mm x 75 mm
  • 30mL White Bottle: 62mm x 98mm
  • 50mL White Bottle: 52mm x 138mm
  • 100mL Plastic Jar: 23mm x 220mm 
  • 125 mL Bottle: 91 mm x 136 mm
  • 1 L - 20 L Bottles: 105mm x 145mm
  • Eye Lash Serum Bottle: 45mm x 62mm 
  • Face Sheet Mask: 145mm x 105mm - 2 x labels (front & back)
  • 5 mL Lip Balm Tube: 50mm x 45mm 

Can I supply my own packaging?

Yes, you can supply your own packaging for us to fill with our products. In some instances it may be more appropriate for Cellular Cosmetics to provide the products to you in bulk. From there, you will be able to repackage & fill your packaging independently. Please enquire for further information.

What are the dimensions of the labels used for each packaging option?

Label Dimensions (Height x Width):

  • 50 mL Silver Bottle: 76mm x 102mm
  • 30mL Silver Bottle 45mm x 102mm 
  • 30mL Glass serum bottle: 35mm x 75 mm
  • 30mL White Bottle: 62mm x 98mm
  • 50mL White Bottle: 52mm x 138mm
  • 100mL Plastic Jar: 23mm x 220mm 
  • 125 mL Bottle: 136mm x 91 mm
  • 1 L - 20 L Bottles: 105mm x 145mm
  • Eye Lash Serum Bottle: 45mm x 62mm 
  • Face Sheet Mask: 145mm x 105mm - 2 x labels (front & back)
  • 5 mL Lip Balm Tube: 50mm x 45mm 

How many doses does each package contain?

The 30 mL & 50 mL silver airless bottles dispense approximately 0.21 mL each pump. Therefore, the 30 mL silver airless bottle will allow 143 pumps/uses & the 50 mL silver airless bottle will allow 238 pumps/uses. The 30 mL white airless bottle dispenses approximately 0.23 mL each pump. Therefore, the 30 mL white airless bottle will allow 130 pumps/uses. The 50 mL white airless bottle dispenses approximately 1 mL each pump. Therefore, the 50 mL white airless bottle will allow 50 pumps/uses.

Questions about product samples?

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How do I order samples?

On the product page of your desired product select the 'Sample' option within the branding Selection. Samples will be delivered to you in the packaging you select, with Cellular Cosmetics labels attached to the packaging.

For example, if you are looking to sample the Peptide Eye Cream proceed to the product page, and select the 'Sample' option under the branding tab. Then add the product to the cart and proceed to checkout. 

Samples do not have a MOQ and come in full sized packaging which allows you to test the product & packaging.

Is there a MOQ for samples?

No MOQ applies to samples.

Shipping & Returns

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What are my shipping options?

All domestic (Australia) orders are shipped via standard shipping (AU Post). International orders are shipped via standard post.

Does Cellular Cosmetics offer international shipping?

Yes, we offer international shipping

Are returns accepted?

Yes, Cellular Cosmetics accepts returns as long as the situation complies with the returns, refunds and replacement policy.

Have further questions? Ask below.

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